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For any questions or inquiries, please fill up the form. We will get back to you within 24-48 hours.

For customer care-related inquiries, please send an email at 

Frequently Asked Questions

On our website, visit the product page of the item, select the size you would like to purchase, and click the “ADD TO CART” button. After you have added all the items you want to purchase in your shopping cart, follow the instructions on the screen to complete your order.

Once your order is placed, a standard processing time of up to 3 business days is required before the order is shipped out

You may make changes to your order during the checkout process; however, once your order has been submitted, it cannot be altered.

We know how important it is to receive your goods when you expect them. We are working closely with our courier partners to deliver goods from our website to you. Deliveries can be made anytime between 8am and 8pm, but we cannot guarantee an exact date or time of when the order will actually be delivered.

We will deliver your order at the address of delivery as indicated by the customer upon placing the order. Please ensure that you enter your complete shipping address upon checkout. 

To enable us to provide you with the best possible delivery experience, we may pass on your contact details to our courier partners. These details may allow them to provide you with delivery updates via SMS (text message) and/or e-mail.

Please be advised that it may not be possible to deliver to certain areas. In such cases, we will contact you to ask if you would like to proceed with the order by providing an alternative delivery address or cancel the order altogether.

All ordered products will be delivered in our own packaging. Please be careful when opening your order so as not to damage it, especially when using sharp objects. It is your responsibility to ensure that the product is not damaged during this process

Upon shipment of your order, you will receive a shipping confirmation email with your tracking details. You can track your packages through the website of our third-party couriers.

We are unable to change any part of your order or change the delivery or payment method once your order is complete

If your order has not arrived by the estimated delivery date, please check the following:

1. Check the tracking information on the order confirmation email you received in the shipping confirmation email to check the latest delivery status of your order with our courier partners. 

2. Check if you have a text message, email or attempted delivery from our courier.

3. If you still can’t find your package, please email us at custsvc@nihaomacau.com with your Order Number and any details you can provide about your order. We’ll reply as soon as possible and do our best to locate your package.

We accept all major debit and credit cards. Your details are safe with us as we take security very seriously. We also verify transactions for fraud, so all credit and debit card transactions are subject to validation and authorization by both the card issuer and us.

Your discount/promo code has to be entered at checkout to take effect. Our discount/promo codes and their terms and conditions vary, so make sure to check the mechanics upon receipt and before use. Some discount/promo codes may not be valid on certain items, services, and brands.

Items may be exchanged within seven (7) days from the time the product was delivered. Items may be exchanged with other items for sale within Nihao Macao website only.

The shipping fee for the original item will not be refunded and the shipping fees for the new item and the item to be exchanged will be shouldered by the buyer.

It is recommended to insure the return shipment as the customer is under a duty to take reasonable care of the goods and will be liable for damage to them until eCommerce receives the package. In case of dispute, it is also recommended for the customer to retain proof of sending.

Items that were bought on sale or any form of promotional discount cannot be returned nor exchanged.

Special releases may not be exchanged or returned.

We aim to resolve any issues with damaged items immediately.

As soon as you discover a fault, please contact our Customer Care team at custsvc@nihaomacao.com with the following details:

1. Order number

2. Full name and mobile number

3. Photos of the damaged item

4. Description of the fault.

We will evaluate each case to certify that the items in question are truly defective. Defective or damaged items reported within three (3) days of delivery will be replaced by Nihao Macau without any further cost to the buyer. Items reported after the three day window will be invalid for exchange.

On our website, visit the product page of the item, select the size you would like to purchase, and click the “ADD TO CART” button. After you have added all the items you want to purchase in your shopping cart, follow the instructions on the screen to complete your order.

Once your order is placed, a standard processing time of up to 3 business days is required before the order is shipped out

You may make changes to your order during the checkout process; however, once your order has been submitted, it cannot be altered.

We know how important it is to receive your goods when you expect them. We are working closely with our courier partners to deliver goods from our website to you. Deliveries can be made anytime between 8am and 8pm, but we cannot guarantee an exact date or time of when the order will actually be delivered.

We will deliver your order at the address of delivery as indicated by the customer upon placing the order. Please ensure that you enter your complete shipping address upon checkout. 

To enable us to provide you with the best possible delivery experience, we may pass on your contact details to our courier partners. These details may allow them to provide you with delivery updates via SMS (text message) and/or e-mail.

Please be advised that it may not be possible to deliver to certain areas. In such cases, we will contact you to ask if you would like to proceed with the order by providing an alternative delivery address or cancel the order altogether.

All ordered products will be delivered in our own packaging. Please be careful when opening your order so as not to damage it, especially when using sharp objects. It is your responsibility to ensure that the product is not damaged during this process

Upon shipment of your order, you will receive a shipping confirmation email with your tracking details. You can track your packages through the website of our third-party couriers.

We are unable to change any part of your order or change the delivery or payment method once your order is complete

If your order has not arrived by the estimated delivery date, please check the following:

1. Check the tracking information on the order confirmation email you received in the shipping confirmation email to check the latest delivery status of your order with our courier partners. 

2. Check if you have a text message, email or attempted delivery from our courier.

3. If you still can’t find your package, please email us at custsvc@nihaomacau.com with your Order Number and any details you can provide about your order. We’ll reply as soon as possible and do our best to locate your package.

We accept all major debit and credit cards. Your details are safe with us as we take security very seriously. We also verify transactions for fraud, so all credit and debit card transactions are subject to validation and authorization by both the card issuer and us.

Your discount/promo code has to be entered at checkout to take effect. Our discount/promo codes and their terms and conditions vary, so make sure to check the mechanics upon receipt and before use. Some discount/promo codes may not be valid on certain items, services, and brands.

Items may be exchanged within seven (7) days from the time the product was delivered. Items may be exchanged with other items for sale within Nihao Macao website only.

The shipping fee for the original item will not be refunded and the shipping fees for the new item and the item to be exchanged will be shouldered by the buyer.

It is recommended to insure the return shipment as the customer is under a duty to take reasonable care of the goods and will be liable for damage to them until eCommerce receives the package. In case of dispute, it is also recommended for the customer to retain proof of sending.

Items that were bought on sale or any form of promotional discount cannot be returned nor exchanged.

Special releases may not be exchanged or returned.

We aim to resolve any issues with damaged items immediately.

As soon as you discover a fault, please contact our Customer Care team at custsvc@nihaomacao.com with the following details:

1. Order number

2. Full name and mobile number

3. Photos of the damaged item

4. Description of the fault.

We will evaluate each case to certify that the items in question are truly defective. Defective or damaged items reported within three (3) days of delivery will be replaced by Nihao Macau without any further cost to the buyer. Items reported after the three day window will be invalid for exchange.

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